Last updated: October 17, 2026 · Version 1.1
These Terms of Service ("Terms") are an agreement between you and Lorevina, Inc. ("Lorevina", "we", "us") about your use of the Lorevina app, the lorevina.com website and related services (the "Services"). By using the Services, you agree to these Terms. Please read them, including the dispute resolution section, which contains an arbitration agreement and a class action waiver.
This summary is here to help. The full Terms below are what apply.
Lorevina uses artificial intelligence to read the photos and information you add about your pet, and to create outputs such as tags, readings, observations, portraits, chapters and reports. Reading is how the Services work. We are always improving Lorevina, so we may change, add or remove features, or suspend or discontinue parts of the Services. Where a change materially affects a paid feature, we will give notice as the law or the app store requires.
You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may use the Services only with the consent of a parent or guardian who agrees to these Terms for you. You confirm that your use of the Services complies with the law that applies to you.
You are responsible for your account, for keeping your sign-in details secure, and for activity under your account. Please give accurate information and tell us about any unauthorized use. We may suspend or close an account that violates these Terms or creates risk or legal exposure for us or others. If an account has been inactive for an extended period, we may close it after giving at least 30 days' notice to its email address, so you can sign in or export your data first.
You keep ownership of the photos, notes and other content you add ("Your Content"). So that we can run Lorevina, you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, analyze, adapt, create derivative works from (such as readings, summaries and de-identified data) and display Your Content, to operate, provide, improve and develop the Services and as described in our Privacy Policy. We may sublicense these rights to service providers and partners who help us do this, and transfer them as part of a business transfer.
This license lasts while Your Content is stored with us. When you delete Your Content, the license ends, except for de-identified or aggregated data and outputs that no longer identify you, content you have shared with others, copies kept in backups for a limited time, and copies we must keep by law. Your settings, including "Help pets beyond your own", control research use as our Privacy Policy describes.
You confirm that you have the rights needed to add Your Content and grant this license, and that you have permission to add other people's details, such as a vet's or emergency contact's phone number, or the email address of someone you transfer a record to. We may remove content that violates these Terms. We recommend keeping your own copies of important photos.
You may use the outputs the Services create for you for your own personal, non-commercial purposes. Outputs are generated automatically and may be similar to outputs created for others. We and our licensors keep all rights in the Services, our AI systems and their underlying models.
You agree not to:
Outputs are generated automatically and may be inaccurate, incomplete or inappropriate. Use them at your own discretion. The Services do not provide veterinary, medical or other professional advice, do not diagnose, and are not a substitute for a qualified veterinarian. Always ask a veterinarian about your pet's health. If something looks urgent, contact a veterinarian immediately rather than waiting for a reading or a pattern.
Some features need a paid subscription, Lorevina Premium. Prices, billing periods and any free trial are shown in the app and the app store before you buy, may vary by country and may include taxes. Subscriptions bought through the App Store or Google Play are billed by Apple or Google under their terms.
Subscriptions renew automatically at the then-current price for the same period until you cancel. You can cancel at any time in your App Store or Google Play account settings; to avoid the next charge, cancel at least 24 hours before the current period ends. A free trial becomes a paid subscription unless you cancel at least 24 hours before it ends, and we remind you before it ends. Deleting the app or your account does not cancel a subscription.
Payments and refunds are handled by Apple or Google under their policies; we do not issue refunds directly except where the law requires. We may change prices, plans, features and trial offers. A price change applies from your next billing period after notice as the law and the app store require. If a subscription ends, you continue on the free plan, and your record and past readings stay.
Joining the waitlist does not create an account, guarantee access or oblige you to buy. We use your email address to keep you posted about Lorevina, including when it launches. You can unsubscribe at any time through the link in any email.
When you share a card or a photo, you choose who receives it, and we are not responsible for what they do with it.
You can transfer a pet's record to another person. Once they accept, the record is theirs: these Terms and our Privacy Policy apply to their use of it, and you keep a read-only copy of everything up to that day. A transfer cannot be undone after it is accepted. Some details, such as the vet and emergency contacts you added, stay with you. How transfers work may change over time.
You can stop using the Services and delete your account at any time in the app. Your account and your pets' records are deleted permanently 30 days after you confirm. Until then, support can restore them. Cancel any App Store or Google Play subscription separately.
The Services, including software, designs, text, graphics, trademarks and all related rights, belong to Lorevina or its licensors. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Services for your personal, non-commercial use. All rights not expressly granted are reserved. If you send us feedback or ideas, you give us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose, without attribution or obligation to you.
The Services rely on and may link to third-party services, which their own terms govern. You must comply with any third-party terms that apply to you when you use the Services, such as your app store's terms and your mobile carrier's terms. We are not responsible for third-party services.
We may suspend or end your access to all or part of the Services if you violate these Terms, if the law requires it, if continuing would create risk for us or others, or if we discontinue the Services. Where reasonable, we will give notice and a chance to export your data. Sections that by their nature should survive will survive, including the content license as described above, disclaimers, limitation of liability, indemnity and dispute resolution.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT CONTENT WILL BE PRESERVED, OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE. WHERE THE LAW REQUIRES A WARRANTY, IT IS LIMITED TO 90 DAYS FROM YOUR FIRST USE OF THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, LOREVINA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, CONTENT OR GOODWILL, ARISING FROM OR RELATING TO THE SERVICES OR OUTPUTS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM OR US$50. MORE THAN ONE CLAIM DOES NOT INCREASE THIS LIMIT. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, SUCH AS FOR FRAUD, OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
To the extent the law allows, you agree to indemnify and hold harmless Lorevina and its affiliates, officers, employees and agents from claims, losses and costs, including reasonable legal fees, arising from Your Content or your breach of these Terms or the law. We may take control of the defense of any such claim, and you agree to cooperate with us and not to settle it without our written consent.
Please contact info@lorevina.com first, with your name, the email address on your account, a description of the dispute and what you are asking for; we will try to resolve it informally within 60 days. If we cannot, you and Lorevina agree that any dispute arising from or relating to these Terms or the Services, including disputes that arose before you accepted these Terms, will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief for misuse of intellectual property.
YOU AND LOREVINA WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. If a court decides the class action waiver cannot be enforced for a particular claim, that claim alone will go to court, and only after any arbitration of the other claims has ended. You may opt out of this arbitration agreement by emailing info@lorevina.com within 30 days of first accepting these Terms, with your name, the email address on your account and a clear statement that you are opting out. Opting out does not affect the rest of these Terms. If 25 or more similar claims are filed against Lorevina by the same or coordinated counsel, they may be administered in batches under the AAA's mass arbitration procedures. If you live outside the United States, this section applies to the extent the mandatory law of your country allows.
These Terms are governed by the laws of the State of Delaware, where Lorevina, Inc. is incorporated, and applicable US federal law, without regard to conflict-of-law rules. Subject to the arbitration section, disputes will be brought only in the state or federal courts located in Delaware, and you consent to their jurisdiction. This does not take away the mandatory consumer protections of the law of the country where you live.
If you got the app from the Apple App Store: these Terms are between you and Lorevina only, not Apple, and Lorevina, not Apple, is solely responsible for the app and its content. Your license is limited to use on Apple-branded products you own or control, as the App Store's Usage Rules permit. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any; to the maximum extent the law permits, Apple has no other warranty obligation. Lorevina, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection, privacy or similar claims, and for any claim that the app infringes a third party's intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
If you got the app from Google Play, these Terms are between you and Lorevina, and your use must also comply with Google Play's terms. In both cases, questions, complaints and claims about the app go to Lorevina at info@lorevina.com.
You confirm that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties. You agree to comply with applicable export and sanctions laws.
We may update these Terms from time to time. We will post the new version here with a new date and version number and, if the changes are material, tell you in the app, by email or as the law requires. If you keep using the Services after the changes take effect, the updated Terms apply. We may assign these Terms in connection with a merger, acquisition or sale of assets, or to an affiliate; you may not assign them without our consent. These Terms, our Privacy Policy, our AI Disclosure and any additional terms we show you are the entire agreement between you and us. If any provision is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. We are not responsible for delays or failures caused by events beyond our reasonable control. Where these Terms and our Privacy Policy differ on how personal information is handled, the Privacy Policy controls. You agree to receive communications from us electronically, through the Services or at the email address on your account, and these satisfy any legal requirement that a notice be in writing.
We want Lorevina to be usable by everyone, and we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If something is hard to use, write to info@lorevina.com and we will work to fix it.
Under California Civil Code Section 1789.3, California users are entitled to this notice: the Services are provided by Lorevina, Inc. To make a complaint or get more information about the Services, write to info@lorevina.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
Lorevina, Inc., a Delaware corporation, 2810 N Church St STE 88956, Wilmington, DE 19802. Phone: (302) 208-5750. Questions, complaints and claims: info@lorevina.com